Feedback and Concerns

Feedback and concerns

Providing DNR Capital with feedback

DNR Capital is committed to a program of continual improvement in delivery of our services. Please contact us if you would like to share feedback about your experience with us.

PostalDNR AFSL Pty Limited
GPO Box 3263
Brisbane QLD 4001
Phone07 3229 5531
Emailfeedback@dnrcapital.com.au

Making a complaint

Problem resolution is a priority for us. DNR Capital understands that there are occasions where we may not meet your expectations. Please contact us if you are dissatisfied with our services for any reason. If you are not satisfied that your complaint has been resolved within seven business days, please contact our Dispute Resolutions Officer directly.

PostalDispute Resolutions Officer
DNR AFSL Pty Ltd
GPO Box 3263
Brisbane QLD 4001
Phone07 3229 5531
Emailresolutions.officer@dnrcapital.com.au
We will endeavour to resolve all complaints promptly and fairly. If you remain dissatisfied you have the right to lodge a complaint with the Financial Ombudsman Service. DNR AFSL is a member of Financial Ombudsman Service Limited (FOS) which is an independent private complaints body funded by its corporate members. You can contact the FOS at:
PostalFinancial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone1300 78 08 08
Fax03 9613 6399
Websitewww.fos.org.au
The Australian Securities & Investment Commission (ASIC) website www.asic.gov.au contains useful information for clients regarding Financial Services and your rights. There is a complaint form available on the website if you wish to lodge a complaint with ASIC and also a telephone number 1300 300 630.

Print this article